Privacy Policy

This Privacy Policy (“Policy”) applies to Local Buzz Agency (https://localbuzzagency.com), a digital marketing agency specializing in helping businesses get found online through strategic digital tools, operated by Local Buzz LLC (“Company,” “we,” “us,” or “our”) and governs data collection and usage. By using Local Buzz Agency’s services and website, you consent to the data practices described in this statement.

IMPORTANT: BY USING THE SITE AND/OR SERVICES AVAILABLE THROUGH LOCAL BUZZ AGENCY, YOU GIVE YOUR CONSENT THAT ALL PERSONAL DATA THAT YOU SUBMIT MAY BE PROCESSED BY US IN THE MANNER AND FOR THE PURPOSES DESCRIBED BELOW. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT USE THE SITE OR OUR SERVICES.

California Consumer Privacy Act and California Privacy Rights Act

If you are a California resident, you have the following rights under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”):

  • Right to Know. You may request information regarding the categories and specific pieces of personal information we have collected about you.
  • Right to Delete. You may request deletion of your personal information.
  • Right to Correct Inaccurate Information. You may request correction of inaccurate personal information.
  • Right to Opt-Out. You may opt out of the sale or sharing of your personal information.
  • Right to Limit Use of Sensitive Personal Information. You may request limitations on the use and disclosure of sensitive personal information.
  • Non-Discrimination. We will not discriminate against you for exercising your rights.

To exercise these rights, please contact us at experience@localbuzzagency.com. We will verify your identity and respond within the timeframes required by law.

Collection of Your Personal Information

Local Buzz Agency may collect personally identifiable information, such as:

  • First and last name
  • Mailing address
  • Email address
  • Phone number
  • Employer and job title (if applicable)
  • Browser type
  • Internet Protocol (“IP”) address
  • Uniform Resource Locator (“URL”) that directed you to our Site

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide information to us when you: (a) request a free web audit or in‑depth audit; (b) request information about our services; (c) sign a service agreement or contract; (d) send us an email message; (e) submit a form through our website; or (f) submit payment information for services rendered. We will use your information for communicating with you in relation to services you have requested from us.

Use of Your Personal Information

Local Buzz Agency collects and uses your personal information in the following ways:

  • To provide digital marketing services you requested, including Google visibility optimization, Review Velocity System implementation, and website development/optimization
  • Service delivery and support
  • Internal business operations and recordkeeping
  • To personalize content and offers
  • To improve website performance and security
  • To communicate updates about our agency and service offerings
  • To evaluate and improve website content and user experience
  • To comply with legal obligations or protect our rights or the rights of others
  • To send you marketing communications if you opt in (you may unsubscribe at any time)
  • To respond to reviews or feedback that you provide publicly

We may combine information we collect with information obtained from publicly available sources or third parties to better provide services to you.

Sharing Information with Third Parties

We do not sell, rent, or lease customer lists to third parties.

We may share data with trusted Service Partners to help perform tasks on our behalf, including:

  • Payment processing
  • Email distribution and automation
  • Client portal and project management hosting
  • Web hosting and analytics
  • Review management platforms
  • Scheduling and meeting tools
  • Cloud storage providers
  • Customer support platforms

All such third parties are prohibited from using your personal information except to provide these services, and they are required to maintain the confidentiality of your information. We will encourage our Service Partners to adopt strong privacy policies. However, the use of your PII by our Service Partners is governed by their respective privacy policies.

We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process; (b) protect and defend the rights or property of the Company; or (c) act under exigent circumstances to protect the personal safety of users of our services, or the public; (d) cooperate with law enforcement.

We may provide review responses on behalf of clients and, where applicable, make disclosures required by our client’s privacy policy and data handling practices, not solely by this policy.

Client Data and Website Access

When Local Buzz Agency provides marketing services, we may have access to your existing website, Google Business Profile, review platforms, and other online assets solely to perform the services you’ve contracted us to provide. We:

  • Access only the information necessary to perform contracted services
  • Do not take ownership of client data, websites, or assets
  • Use reasonable administrative, technical, and physical safeguards to protect client data
  • Are not responsible for loss or damage caused by third‑party platforms, force majeure, or misuse of client‑provided credentials

Payment Processing

When you make a payment to our business, your payment information is processed according to the payment processor’s terms and security practices. We do not store your full credit card number or CVV on our servers.

We may collect limited billing information (such as name, billing address, and last four digits of a card) for receipts, invoicing, and reconciliation. Payment information is transmitted using industry‑standard encryption. We may update payment processors at any time.

Security of Your Personal Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include administrative, technical, and physical safeguards, encryption of data in transit where applicable, and access controls. No method of transmission over the Internet or electronic storage is 100% secure; therefore, we cannot guarantee absolute security.

Retention of Personal Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law. Certain records may be retained for business and legal purposes even if you request deletion.

Right to Deletion

Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:

  • Delete your personal information from our records; and
  • Direct any service providers to delete your personal information from their records.

Please note we may not be able to comply with requests to delete your personal information if it is necessary to:

  • Complete services for which the information was collected or fulfill contract obligations
  • Detect security incidents or protect against illegal activity
  • Debug to identify and repair errors
  • Enable internal uses reasonably aligned with your expectations based on our business relationship
  • Comply with legal obligations

Updating and Correcting Information

We believe you should have the ability to access and edit the PII you have provided to us. You may request updates to your information by contacting us at experience@localbuzzagency.com. We encourage you to promptly update your information if it changes. Some information, such as past project records and invoices, may be retained for business and legal purposes even if you request deletion.

Children Under Thirteen

Local Buzz Agency does not knowingly collect personally identifiable information from children under the age of 13. Our services are intended for business owners and adult decision‑makers. You must be at least 13 to use our website.

Email Communications

From time to time, Local Buzz Agency may contact you via email for the purpose of providing service announcements, alerts, confirmations, invoices, and/or other general communications. With your consent, we may also send marketing communications. If you would like to stop receiving marketing communications from us, you may opt out by clicking the “unsubscribe” link contained in any email or by contacting experience@localbuzzagency.com.

External Data Storage Sites

We may store your data on servers provided by third‑party hosting vendors with whom we have contracted.

Changes to This Statement

We may occasionally update this Privacy Policy to reflect company and customer feedback or legal requirements. We encourage you to periodically review this Policy to be informed of how we are protecting your information. Continued use of our website or services after any changes constitutes acceptance of the updated Policy.

Contact Information

Local Buzz Agency welcomes your questions or comments regarding this Privacy Policy. If you believe that we have not adhered to this Policy, please contact us at:

Email: experience@localbuzzagency.com Phone Number: 877.269.2899

Effective as of October 24, 2025